You are about to make a reservation at www.blausitges.com, a booking site property of BLAUSITGES SERVEIS EMINENTMENT TURISTICS SL, B65926016 (hereinafter BLAUSITGES).
Please read them carefully before confirming your booking.
These general booking conditions clarify BLAUSITGES’s obligations to the guests and the guest’s obligations to BLAUSITGES. In the very unlikely event of any disputes, they will be used as the basis for any resolution.
BLAUSITGES has marketing agreements with the holders of the various properties displayed on the website and confirm that they comply with all legal requirements applicable by the law in Catalonia. Also, all properties advertised on the BLAUSITGES website have been examined and / or photographed by our own staff.
The descriptions published by our company are a true reflection of the state of the property at the time of the visit and have been written trying to reflect the reality and their characteristics in order to expose all the necessary information to facilitate their choice to our potential customers.
BLAUSITGES acts only as an agent for each property owner and does not own, or have any responsibility for the maintenance and / or upkeep of the properties, however, we require a good maintenance to owners thereof. Water, electricity and gas expenses are included in the rental price. For monthly rentals these supplies might not be included in the rent and will be paid according to usage (the meter will be checked).
All the properties are provided with bed linen, bath towels and cookware for all the guests. The prices are per property and per day. In some apartments and villas a surcharge for each extra guest might apply.
All prices and transactions are in Euros. All taxes are included when applicable except the tourist tax.
All guests are required to pay a security deposit upon arrival to cover any damages to the property or its content they might incur during their stay. The amount is clearly indicated on the booking agreement and ranges from 200€ to 1.000€, depending on the property you choose, the length of the stay and your payment method.
Check that all booking details are correct. If necessary, add an additional comment to your booking. After reading these conditions, check the acceptance and confirm the reservation. Then you will access a secure online payment system.
Enter the required data from your credit card (VISA or MASTERCARD) and make the payment of the deposit. In a few minutes you will receive an email confirming the pre-booking of the apartment (booking fee).
Within 24 hours you will be notified of the response to your booking request.
In case of acceptance, you will receive an email with all booking information, your contact person in Sitges and the address of the accommodation.
You will also be requested to pay the amount stipulated as deposit.
Note that in case of cancellation of the booking by the holder thereof, the deposit will not be returned in any case.
In case of non-acceptance of the booking you will be notified by email and will not be charged any amount on your card.
The outstanding balance, which is the rental fee, plus the refundable damage deposit, is due IN EUROS IN CASH upon arrival to the property unless other payment method is agreed in advance by both parts. If the total rental price is over 2.500€ the booking fee must be paid by credit card and the outstanding balance of the rental must be paid by bank transfer. This transfer must be ordered, at least, 10 days before your arrival to the property. The refundable damage deposit is always due in cash. In case this amount is not fully paid at arrival time, you will not be able to occupy the apartment. Both amounts, the rental balance and the refundable damage deposit, are clearly specified in the booking agreement.
Under the current legislation in Catalonia, all persons staying in tourist establishments must pay a fee.
For all holiday apartments outside Barcelona city the local fee is 0,9€ (taxes not included) per person (over 16 years old) per night for a maximum of 7 nights.
The reservation holder must prove the ages of those who are exempted from payment of the fee for being under 17.
This fee is NOT INCLUDED in the rental price and must be paid in cash to your welcome agent at the accommodation. You can visit the Official Catalan Government website for further information.
ARRIVAL AND DEPARTURE
CHECK-IN: from 4.00 pm to 9.00 pm
CHECK-OUT: from 9.00 am. to 11.00 am
Any check-in or check-out outside our office hours (that means, between 9.00 p.m. and 9.00 a.m.) will have a surcharge of 40€. We will always try to accommodate clients arriving early if we possibly can as, if necessary, these times may be modified according to availability.
Please ensure that you provide your welcome agent with your correct arrival time as well as the means of transportation you will use, so that he can plan your check-in and inform you about the best way to reach the accommodation.
Your welcome agent will be waiting for your call one hour prior to your arrival to your destination to reconfirm that you are on schedule and will be in the apartment at the agreed time to check in, give you the keys, show you around the apartment, explain the operation of all domestic appliances and answer any questions or doubts you may have.
The welcome agent will also ask for the outstanding balance of the booking, the refundable damage deposit and the tourist tax.
On arrival at the property, and following the current safety regulations, all guests are asked to present a valid ID (passport or identity card) to their welcome agent for registration as required by the competent authorities on security. Without these documents access to the property will not be possible.
On the day of your departure you should leave the apartment clean and tidy, removing all rubbish before departure. If not, there may be an additional cleaning charge.
Your welcome agent will visit you at the agreed time to pick up the keys, inspect the apartment and return you the damage deposit if the property and all its content are in the same condition they were at check in.
If you need to leave the apartment later than 11am, please ask if this is possible at check-in. They will try to meet your request if they do not have an early arrival the very same day.
In case it´s possible, additional charges might apply. Please ask to your welcome agent as soon as you know your desired check out time.
The client may extend his stay at any time. BLAUSITGES should be contacted in advance to confirm the extension but this is subject to availability.
MODIFICATIONS IN THE BOOKING
Once a reservation has been accepted and confirmed, a cancellation/modification can only be made in accordance with BLAUSITGES.
Under no circumstances will the apartment be occupied by more guests than specified in the booking contract, regardless of the maximum number of persons a property can accommodate, unless an alternative agreement has been reached with BLAUSITGES. Extra fees may apply for each extra guest. The stated and agreed occupancy figure includes all persons irrespective of age.
Please check the specific conditions for each accommodation.
Pets are not allowed except previously agreed otherwise.
Smoking is not allowed inside any of our properties.
Failure to comply with these rules may involve the total loss of the deposit as well as the rental amount corresponding to the nights still not enjoyed and being forced to leave the accommodation before finalizing the contract.
If the client cannot access the property for having left the keys inside, the rush opening service will cost € 40 plus the cost of locksmith service (if necessary).
The replacement for loss or damage of a set of keys, will cost between 10€ and € 300 depending on the type of key to be replaced.
If the customer does not return all the sets of keys at check out the deposit will not be refunded.
Any damage to the property or technical problems during the stay should be immediately reported to your welcome agent to resolve the issue as soon as possible.
Problems caused by the misuse by the users of the facilities, such as pipes blocking caused by the inappropriate use of the facilities may incur additional fees.
Any additional financial charge may be deducted from the security deposit.
The subletting of the accommodation for any purpose is strictly prohibited. Illegal activities will be reported immediately to law enforcement and the client might be evicted from the property.
The client should not make changes, improvements or repairs to the property or furniture under any circumstances.
CLAIMS AND INCIDENTS
All accommodation has complaint forms available to users. The renter must report any inoperative or defective equipment to the welcome agent promptly.
The agent will make every reasonable effort to have repairs made as soon as possible to ensure guests a pleasant stay at the property reserved; however, there are limited service contractors during weekends and bank holidays.
Your welcome agent will do his best to ensure that all the advertised equipment and appliances are in working order at the beginning of a rental period.
No reduction of rent, rebate, or refund will be issued for a mechanical failure of air conditioning, dishwasher, washer, dryer, TV or other appliances.
If a breakdown should occur to fundamental elements such as water systems, plumbing and electrical systems, and major appliances such as stove or refrigerator, every effort will be made to repair or replace it.
The owner nor Blausitges are not liable, nor will provide a refund, for any stoppage of electrical services caused by extreme weather or other circumstances beyond their control.
Similarly, there will be no refunds for inclement weather, changes in water levels, conditions at neighboring cottages, or any nuisance afforded by the natural elements of seaside living such as flying insects or any other local wildlife.
BLAUSITGES reserves the right for their representative to verify on the spot and during the stay of the holidaymakers the reasons for the complaint.
No form of refund will be given to clients who, decide to leave the reserved property early by their own choice, claiming that the accommodation does not meet their expectations, who have not properly consulted the website and have found conditions not appropriate to them or for any other reason.
BLAUSITGES does not recognize as grounds for complaint weather conditions, insect bites or lack of electricity, gas or water if this depends on government or private suppliers.
In the event that BLAUSITGES is forced to cancel the client’s booking for reasons beyond their control or for reasons of force majeure (such as emergency maintenance work, technical problems, sale of property, because BLAUSITGES considers that the property is not suitable for their clients, etc.)., they will allocate, in agreement with the client, a new holiday home with the same requisites of the previously booked property.
In the event that the price of the new property is less, BLAUSITGES will arrange for a refund in favor of the client equal to the difference between the prices of both properties.
If the parties fail to agree to the substitution of the property, BLAUSITGES will refund the amount paid in advance to secure the booking. In no case will BLAUSITGES pay hotel or other bills.
Before cancelling any booking BLAUSITGES will do any reasonable effort to reallocate the client in a property of similar or better characteristics at no extra cost for the client.
The apartment or villa will be delivered perfectly clean and completely equipped (as mentioned in the property information sheet) at the arrival of the guests, including fresh sheets and towels for each guest.
An extra set of bed linen and towels per guests will be provided for stays longer than 8 nights.
Final cleaning is included in the rental price unless otherwise specified.
During your stay, we ask that you maintain the property in the same condition in which you found it.
Housekeeping services during your stay are not included with our properties.
The customer does not have to wash clothes and towels at check out.
Properties must be returned in good hygienic conditions in all parts and accessories.
If not the client will be required to pay the extra cost needed for cleaning.
It is the responsibility of the client to take care of waste disposal, depositing it into the respective containers on the street.
EXCEPTIONAL MAINTENANCE AND INTERVENTION
In the event of exceptional maintenance or intervention essential for the smooth running of the holiday the clients may not in any circumstances prevent access of the owners or the managers of the facilities to the property or the house.
It is understood that the owners will always provide prior notice and will require the presence of the guests themselves, it being understood that where guests cannot be present during the work progress, the owners or their representatives can however enter the houses, if necessary, to carry out any repairs. In cases of extreme urgency or need, both the owner and any person authorized by him or the security forces, have access to accommodation without notice.
Guests are kindly requested to comply with the standards of conduct in force in our country, regarding good behavior, and to have great respect for the owner and the structure in which they are staying.
It is forbidden to move furniture around in the house, to take furniture and furnishings outside the house and/or to use them in a different way to which they should be used.
Loud music and parties are strictly prohibited.
Guests staying in any of our properties should be aware that if loud music is played, or a party is held, and the neighbors complain or police are called, you may be immediately removed from the accommodation regardless of the time, day or night.
In those properties that have swimming pool, you should respect the schedule of use of the facilities and the rules of conduct and use on site.
We will also appreciate the observance of the following basic behavior rules:
- Respecting the apartment and its contents
- Respecting the neighbors' rest time, especially at night (from 11 p.m. to 9 a.m.) and at siesta time (approximately from 3 p.m. to 5 p.m.)
- Respecting the common areas in the building, closing front doors and keeping the property and its surrounding area clean and tidy
- Turning off the air conditioning and lights every time you leave the apartment
- Closing the canopy (when available) at night and if it´s very cloudy or windy or every time your leave the property
- Not forgetting the door keys inside the apartment
LIABILITY /GOVERNING LAW
The reservation holder, on signing the contract at check-in, agrees to behave responsibly and correctly on behalf of their accompanying party as well as themselves.
If this person or any of the accompanying party behaves in an unsuitable and incorrect manner, BLAUSITGES, the owner or the welcome agent reserve the right to ask the person and their accompanying party to leave the apartment.
Furthermore, from that moment on they will have no right to future claims or any form of compensation.
Neither BLAUSITGES nor the owner will be held responsible for any financial loss, damage to the belongings, or any injuries sustained by the client and/or guests of the client.
The owners and BLAUSITGES decline any liability for personal and/or valuable items left unattended inside the property.
BLAUSITGES and the owners are also not liable for any inconvenience or damage caused by third parties or external events not directly attributable to the property and not under the direct control of the owner himself.
BLAUSITGES and the owners of the properties in which internet connection is available are not liable for any malfunction caused by technical problems for which clients are advised to refer directly to specialized centers in the area.
BLAUSITGES reserves the right to change the above terms and conditions without notice, as well as prices, descriptions, features and photos of the properties published on the web.
These Terms and Conditions do not affect the statutory rights of the user.
TREATMENT OF PERSONAL DATA
Regarding personal data and other elements acquired by BLAUSITGES during the course of the assignment and, in accordance with that set forth under current legislation as regards Personal Data Protection, you are hereby informed and accept that your data will be included in a file held by BLAUSITGES.
For the sole purposes of carrying out requested administration and subsequent communication of these to your welcome agent.
You also expressly authorize BLAUSITGES to provide your personal data to collaborators and government institutions in order to comply with this contract and for the purposes of invoicing and fund collection, respectively.
You may contact BLAUSITGES to exercise your rights of access, rectification, cancellation or opposition according to law by writing to this email address:firstname.lastname@example.org.
ONLINE DISPUTE RESOLUTION (ODR)
In accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free online access platform for the resolution of conflicts between the USER and BLAUSITGES, without the need to resort to courts of law, through the intervention of a third party called the Dispute Resolution Body, which acts as an intermediary between them. This is a neutral body which will consult both parties in order to reach an agreement, and may ultimately suggest and/or impose a solution to the conflict.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/